How a project with us actually runs
Whether we’re running your marketing, building your website or sorting your digital setup, every project follows the same process: find out where you are, work out what matters most, get on with it, and keep you in the loop throughout.
Free 20 minute chat
We start with a quick, no obligation call to find out about your business, where you’re at with your digital presence and what you’re hoping to achieve. No sales pitch, no pressure. If we think we can help, we’ll say so. If we don’t think the timing is right or we’re not the right fit, we’ll say that too.
Most people come to this call with a rough idea of what they need. Some aren’t sure at all. Either way, it’s a useful 20 minutes.
We audit what you’ve already got
Before we recommend anything, we look properly at your current setup: your website, your Google Business Profile, any existing ad accounts or email lists, your social profiles and where you’re currently sitting in search results.
It takes a bit of time, but it means everything we suggest is based on your actual situation, not a generic checklist. You’ll often be surprised what’s already working well and what’s quietly holding everything else back.
A clear plan, in plain English
We put together a practical proposal that covers what we’d focus on first and why, what it involves, what it will cost and what we’d reasonably expect it to do for your business. No jargon, no vague promises, no forty page strategy document you’ll never read again.
You’ll have a clear picture of exactly what you’re signing up for before you commit to anything.
We get to work
Once you’re happy to go ahead, we get started. For most clients that means a mix of setup work in the first few weeks and then ongoing activity from there. We don’t disappear once you’ve signed. You’ll know who to contact, how to reach us and what we’re working on at any given time.
Regular, plain English reporting
We report back regularly on what’s happened, what we’ve changed and what we’re planning next. Every report is written for someone who runs a business, not for a marketing conference. You’ll see what’s working, what isn’t, and what we’re doing about it.
We’re also available by email and phone between reports. We don’t believe in the kind of agency relationship where you feel like you have to wait for a scheduled call to ask a question.
A few things you’ll notice pretty quickly
We don’t scale bad foundations
If your website is slow, your Google listing is incomplete or your tracking isn’t set up properly, throwing money at ads won’t fix that. We make sure the basics are solid before increasing your marketing spend. It saves money in the long run.
We tell you what you need to hear
Even when it’s not what you were hoping for. If something isn’t working or isn’t worth the spend at this stage, we’ll say so. We’d rather be honest and lose a sale than recommend something just because it’s billable.
It’s all in your name
Your website, your ad accounts, your Google Business Profile, your email platform. Everything is set up in your name and you retain full access throughout. If you ever stop working with us, you keep everything. No held hostage setups.
We earn your business every month
We work on rolling monthly arrangements rather than forcing long contracts. The results are meant to speak for themselves, so you stick around because it’s working, not because you’re tied in.
Start with a free 20 minute call
No commitment, no hard sell. Just a straightforward conversation about your business and whether we might be able to help.